Return Policy

  1. Order Cancellation
Orders may be canceled within 24 hours of purchase, provided the order has not been shipped.
Once an order has been processed or shipped, it cannot be canceled and must be handled through the return process after delivery.
  1. Package Interception
If a cancellation request is received before shipment, we will make reasonable efforts to stop the order.
If the package has already been shipped and cannot be intercepted, the customer may return the item after delivery in accordance with this policy.
  1. Return Window
We accept returns within 30 days of delivery.
After this period, returns may not be accepted.
  1. Return Conditions
To be eligible for a return, the item must:
  • Be unused
  • Be in its original packaging
  • Be in the same condition as received
  • Not be damaged by misuse
Items that do not meet these conditions may be refused or subject to partial refund.
  1. Return Shipping Responsibility
Return shipping responsibility is determined based on the reason for return:
Seller Responsibility
If the return is due to a defective, damaged, or incorrect item:
  • We will provide a full refund.
  • Return shipping costs will be covered by us.
Customer Responsibility
If the return is due to personal reasons (such as ordering mistake, preference change, or no longer needed):
  • The customer is responsible for return shipping costs.
  • Original shipping fees (if any) are non-refundable.
  1. Refund Rules
Refunds will be processed according to the following:
A. Seller Fault
If the issue is caused by product defect, damage, or shipping error:
  • A full refund (100%) will be issued.
  • Return shipping will be covered by us.
B. Customer-Initiated Return
If the return is due to customer preference:
  • A refund of the product amount will be issued after inspection.
  • A restocking or processing fee of up to [Amount or %] may apply if stated at checkout.
Refunds will only be issued after the returned item has been received and inspected.
  1. How to Start a Return
To request a return, please contact us at:
📧 support@uniroxtool.com 
Please include:
  • Order number
  • Full name
  • Reason for return
  • Photos (if the item is damaged or defective)
Return instructions will be provided after approval.
Unauthorized returns may not be accepted.

 

If you have any questions, please contact us at:
UNIROX Email: 
support@uniroxtool.com