Policy

1️⃣ Return & Refund Policy
Last updated: 7th MAR 2026
Thank you for shopping at UNIROX.
  1. Order Cancellation
Orders may be canceled within 24 hours of purchase, provided the order has not been shipped.
Once an order has been processed or shipped, it cannot be canceled and must be handled through the return process after delivery.
  1. Package Interception
If a cancellation request is received before shipment, we will make reasonable efforts to stop the order.
If the package has already been shipped and cannot be intercepted, the customer may return the item after delivery in accordance with this policy.
  1. Return Window
We accept returns within 30 days of delivery.
After this period, returns may not be accepted.
  1. Return Conditions
To be eligible for a return, the item must:
  • Be unused
  • Be in its original packaging
  • Be in the same condition as received
  • Not be damaged by misuse
Items that do not meet these conditions may be refused or subject to partial refund.
  1. Return Shipping Responsibility
Return shipping responsibility is determined based on the reason for return:
Seller Responsibility
If the return is due to a defective, damaged, or incorrect item:
  • We will provide a full refund.
  • Return shipping costs will be covered by us.
Customer Responsibility
If the return is due to personal reasons (such as ordering mistake, preference change, or no longer needed):
  • The customer is responsible for return shipping costs.
  • Original shipping fees (if any) are non-refundable.
  1. Refund Rules
Refunds will be processed according to the following:
A. Seller Fault
If the issue is caused by product defect, damage, or shipping error:
  • A full refund (100%) will be issued.
  • Return shipping will be covered by us.
B. Customer-Initiated Return
If the return is due to customer preference:
  • A refund of the product amount will be issued after inspection.
  • A restocking or processing fee of up to [Amount or %] may apply if stated at checkout.
Refunds will only be issued after the returned item has been received and inspected.
  1. How to Start a Return
To request a return, please contact us at:
📧 support@uniroxtool.com 
Please include:
  • Order number
  • Full name
  • Reason for return
  • Photos (if the item is damaged or defective)
Return instructions will be provided after approval.
Unauthorized returns may not be accepted.
  1. Return Address
Approved returns should be sent to:
[Company Name]
[Street Address]
[City, State, ZIP Code]
[Country]
Please do not return items without prior authorization.
  1. Refund Processing Time
Once the returned item has been received and inspected, refunds will be processed to the original payment method within 5–10 business days.
Processing times may vary depending on your payment provider.
  1. Important Notes
  • We are not responsible for items lost during return shipping.
  • We recommend using a trackable shipping method.
  • Refunds cannot be issued without receipt of the returned product unless otherwise agreed.
  • We reserve the right to refuse returns that do not comply with this policy.
If you have any questions, please contact us at:
UNIROX Email: 
support@uniroxtool.com 

2️⃣ Shipping & Refund Policy
Last updated: 7th MAR 2026
Thank you for shopping at UNIROX.
  1. Shipping Policy
1.1 Shipping Fees
We do not guarantee free shipping on all orders.
Shipping fees depend on:
  • Product type
  • Shipping origin
  • Destination country
  • Order weight and dimensions
Final shipping costs will be clearly displayed at checkout before payment.
1.2 Shipping Origin
Products may be shipped from one of the following locations, depending on inventory availability:
  • Domestic warehouse (within your region)
  • International warehouse
Shipping origin varies by product and stock availability.
1.3 Estimated Delivery Time
Estimated delivery times:
  • Domestic shipping: 7–12 business days
  • International shipping: 5–15 business days
Delivery times are estimates and may vary due to:
  • Customs clearance
  • Local carrier delays
  • High seasonal demand
  • Remote delivery locations
We are not responsible for delays caused by customs or force majeure events.
  1. Taxes & Duties
Prices may or may not include taxes.
Applicable taxes and import duties depend on:
  • Product type
  • Destination country
  • Local regulations
Where required, taxes will be calculated and displayed at checkout.
Customers are responsible for any customs duties, import taxes, or additional fees imposed by local authorities unless explicitly stated otherwise.
  1. Returns & Refunds Policy
3.1 Seller Responsibility
If a return or refund is caused by our error (such as defective, damaged, or incorrect items):
  • We will cover return shipping costs.
  • A full refund (100% of the order amount) will be issued after verification.
3.2 Customer-Initiated Return (Shipping Paid by Customer)
If the return is due to customer reasons (such as change of mind or incorrect order):
  • The customer is responsible for return shipping costs.
  • A refund of the product amount will be issued after inspection.
  • Original shipping fees (if any) are non-refundable.
3.3 Customer-Initiated Return (Return Shipping Unpaid)
If a return is due to customer reasons and return shipping fees are not paid:
  • A processing fee of up to 50% may be deducted from the refund.
  • The remaining balance will be refunded to the original payment method.
3.4 Refund Processing Time
Refunds will be processed within 5–10 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
  1. Important Notes
  • Unauthorized returns may not be accepted.
  • We recommend using a trackable shipping method.
  • We are not responsible for items lost during return shipping.
  • Refunds are issued only after return verification unless otherwise agreed.
  • We reserve the right to refuse returns that do not comply with this policy.
  1. Contact Information
If you have any questions regarding shipping, taxes, returns, or refunds, please contact:
UNIROX
Email: support@uniroxtool.com 
Website: uniroxtool.com
3️⃣ Privacy Policy
Last updated: 7th MAR 2026
This Privacy Policy describes how UNIROX ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.
Information We Collect
  1. Information You Provide
When you use our website, place an order, or contact us, we may collect:
  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • IP address
  • Payment information
All payments are processed through secure third-party payment providers.
We do not store full payment card details on our servers.
Automatically Collected Information
When you visit our website, we may automatically collect:
  • IP address
  • Browser type and language
  • Device information
  • Pages viewed and time spent
  • Referring URLs
  • Interaction data
We use cookies, tracking pixels, and similar technologies to improve website functionality, security, and user experience.
  1. How We Use Your Information
We use your personal information to:
  • Process and fulfill orders
  • Provide customer service and after-sales support
  • Send order confirmations and updates
  • Send marketing communications (only with your consent)
  • Improve website performance and user experience
  • Conduct analytics and advertising activities
  • Prevent fraud and enhance security
We collect and use only the information necessary to operate our business and provide our services.
  1. Third-Party Services
To operate our store and provide services, we may use third-party providers, including:
  • E-commerce platform providers
  • Payment processors
  • Analytics providers
  • Advertising platforms
  • Email marketing services
  • Logistics and shipping partners
These service providers receive only the information necessary to perform their functions and are required to safeguard your data.
  1. Sharing of Information
We do not sell or rent your personal data.
We may share your information when necessary to:
  • Process payments
  • Deliver products
  • Provide customer support
  • Conduct advertising and remarketing
  • Prevent fraud
  • Comply with legal obligations
We may also share aggregated or anonymized data for business and analytics purposes.
  1. Cookies & Tracking Technologies
We use cookies and similar technologies to:
  • Enable shopping cart and checkout functions
  • Remember user preferences
  • Analyze website traffic
  • Support advertising and remarketing
By using our website, you consent to our use of cookies.
You may disable cookies in your browser settings, but some features of the website may not function properly.
  1. Marketing Communications
If you subscribe to our newsletter or place an order, we may send you promotional emails.
You may unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email.
  1. Your Data Rights
Depending on your location, you may have the right to:
  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to certain processing activities
To exercise your rights, please contact us using the information below.
  1. Data Security
We implement reasonable technical and organizational safeguards to protect your personal data.
However, no method of internet transmission or storage is completely secure.
  1. Children’s Privacy
Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal data from children.
  1. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date.
  1. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact:
UNIROX 
Website: uniroxtool.com
Email: support@uniroxtool.com
4️⃣ Terms of Service
Last updated: [Date]
By accessing or using our website, you agree to be bound by these Terms of Service.
General Conditions:
We reserve the right to refuse service to anyone for any reason at any time.
Products:
We make every effort to display product colors and images accurately.
We cannot guarantee that your screen’s display will be accurate.
Pricing:
Prices are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
Accuracy of Information:
We are not responsible if information available on this site is not accurate, complete, or current.
Intellectual Property:
All content on this site, including text, graphics, logos, and images, is the property of UNIROX.
Prohibited Uses:
You may not use our products or website for any unlawful purpose.
Limitation of Liability:
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
Governing Law:
These Terms shall be governed by and interpreted in accordance with the laws of [Your Country].
Contact Information: Questions about the Terms of Service should be sent to support@uniroxtool.com